Returns & Refunds Policy
Your Satisfaction is Our Priority
At Divers Cove, we want you to be completely confident in your gear purchase. If something isn’t quite right, we’re here to help make it right.
30-Day Return Policy
We offer full refunds on eligible items returned within 30 days of purchase.
To Qualify for a Full Refund:
✓ Return within 30 days of your purchase date
✓ Original packaging - Item must be in the original manufacturer’s packaging
✓ Tags attached - All tags, labels, and documentation must be intact
✓ Unused condition - Item must be unused, unworn, and in new condition
✓ Proof of purchase - Original receipt or order confirmation required
How to Return Your Item
1. Contact Us First
Before shipping anything back, please contact us to initiate your return:
- Call: (954) 473-1220
- Email: info@diverscovefl.com
- Visit: 2335 S. University Drive, Davie, FL 33324
2. Package Your Item Securely
Place the item in its original packaging with all tags, manuals, and accessories included. Pack securely to prevent damage during shipping.
3. Ship Your Return
Customer is responsible for return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.
4. Receive Your Refund
Once we receive and inspect your return, we’ll process your full refund within 5-7 business days to your original payment method.
Important Information
Return Shipping Costs
You pay return shipping. We recommend choosing a carrier with tracking and insurance to ensure your item arrives safely back to us.
Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned:
- Masks, snorkels, or mouthpieces that have been used or tried in water
- Wetsuits, boots, or gloves that have been worn in water
- Regulators or BCDs that have been submerged or used
- Opened or used personal care products
- Gift cards
- eLearning or digital products
Defective or Damaged Items
If you receive a defective or damaged item, we’ll cover return shipping and send a replacement or provide a full refund. Contact us immediately at (954) 473-1220.
Exchanges
Need a different size or color? We’re happy to help! Contact us to arrange an exchange. You’ll cover shipping both ways unless the item is defective.
Questions About Returns?
Our team is here to help make your return as smooth as possible.
Contact Divers Cove:
